| 1. |
Do you offer
artwork design or graphic design services? |
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Yes, we do. Please contact our
One Stop Printing Solutions consultant. |
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| 2. |
Does One Stop Printing
Solutions provide artwork proof checking services? |
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Yes we do, but there will be only
upon request and there will be a extra charge for each
artwork proof. Beside that you have to confirm the final
artwork with your customer before sending it to us for
printing. |
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| 3. |
How can I learn about One
Stop Printing Solutions's artwork specifications? |
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You can refer to our different
products specification at our product specification
and guidelines. |
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| 4. |
What file format should
I use to save my artwork? |
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For Business Card, please save
your artwork in Adobe Acrobat Document (PDF), TIFF or
JPEG.
For Brochure, BIZ-Documents, Greeting Card and Pre-Inked
Stamp we recommend PDF format only. |
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| 5. |
How do I send my artwork?
|
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You can send the artwork files
by email to us, but before you send your file please
zip your file.
For artworks that exceed 20mb, we recommend saving your
file(s) on CD and sending it to us via courier service. |
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| 6. |
What will happen to my
order if my artwork does not meet One Stop Printing
Solutions artwork specifications? |
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You will be notified of the errors
and will need to resend the corrected artwork to us
via email, or by courier on a CD for anything exceeding
20mb. If we do not hear from you, or receive your corrected
artwork within 7 working days, your order will be cancelled
and payment forfeited. |
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Time Frame for resend files:
1st batch 0900hrs –1459hrs
2nd batch 1500hrs –1800hrs
For 2nd batch orders, the delivery will require 1 additional
working day |
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| 7. |
Can I change my design
after submitting it? |
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No. Please check your artwork thoroughly
before submitting it for printing. |
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| 8. |
Can I order my in other
sizes? |
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No. Please follow our product sizes.
These are the sizes that we highly recommend that serve
majority needs. |
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| 9. |
Will the colour of my printed
product match 100% to the original colour of my artwork? |
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No. It is a known fact within the
printing industry that 100% process colour accuracy
is not presently possible with the current print technology.
Therefore, even if a printing company were to employ
highly experienced personnel including the latest press
technology, the outcome of colour of the printed product
will always differ from the original artwork. The level
of difference however is subject from printing company
to printing company. |
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Other factors that may cause colour deviation: |
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| i) Paper Stock |
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the quality of paper, its surface
and brightness can affect exact outcome of the
printing colours. |
| ii) Humidity Levels |
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damp weather can cause saturation of ink colours. |
| iii) Make of Press Machines |
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different press machines produce different colour
results. |
| iv) Monitor Displays and Colour Settings |
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unmatching calibration of monitor colour or
colour settings (RGB, CMYK) can misrepresent final
colour of output. |
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One Stop Printing Solutions uses
international colour measurement standards (densitor)
and has a process colour combination tolerance of ±
0.10 density. While we do not guarantee 100% colour
match of your artwork or reprints, we endeavour to minimize
colour deviation in output by applying DeltaE 8 (a printing
standard to measure CMYK colour combination consistency).
To ensure DeltaE 8 standards are met in all our products,
our QA department utilizes X-Rite Densitometer colour
measurement equipment. We are one of the few printers
in Malaysia that are equipped with this state-of-the-art
machine. |
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| 10. |
Can I use One Stop Printing
Solutions to print anything I want? |
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Yes you can, as long as what you
are printing does not conflict with the Singapore printing
and publication law. One Stop Printing Solutions will
not print jobs that contain offensive literature or
images. This includes information that are politically,
religiously or racially, sensitive. One Stop Printing
Solutions will not be responsible for any infringement
of artwork content |